Smatcon Features

Our company offers a full suite of contact center services,
including inbound and outbound call handling, email and
social media management, live chat support, and customer relationship management (CRM). We also provide advanced analytics and reporting tools to help you measure the effectiveness of your customer service efforts.

Smatcon Feature

OmniChannel CX Platform

We seek to help businesses manage and engage with their customers across multiple channels, such as email, social media, SMS, and live chat

    • Unified inbox
    • Automated responses
    • Routing and escalation
    • Collaboration
    • Multi-language support
    • Analytics and reporting
    • Chatbots
    • Multi-language support
    • Voice-to-text transcription
    • Routing and escalation
    • Collaboration
    • Analytics and reporting
  • Social media monitoring
  • Unified inbox
  • Social media publishing
  • Sentiment analysis
  • Chatbots
  • Social media reporting
  • Integration with other channels
  • Intelligent routing
  • Automatic call distribution
  • IVR (Interactive Voice Response)
  • Call recording
  • Real-time monitoring and
    reporting
  • Voice analytics
  • Integration with other channels
Smatcon feature

Integrated Sales Solution

Unlock the power of sales outsourcing services to grow your business

  • Lead Generation and Qualification
  • Outbound and/or inbound telesales
  • Video-enabled sales outsourcing services
  • Existing customer cross-sell and upsell
  • Customer Retention and Loyalty Management
  • eCommerce support
smatcon feature

Collection Services

Facilitate Online Payments using various payment
channels

To locate customers who have moved or
changed their contact information. This can help
businesses reconnect with customers who have
fallen behind on payments.

A collections-specific workflow and dialer platform that can incorporate collections strategies and predictive dialing models.

A collections-specific workflow and dialer
platform that can incorporate collections
strategies and predictive dialing models.

An AI-based analytics platform that provides
propensity-to-pay and omnichannel
segmentation-based collections models and
strategies.

Smatcon feature

Sentiment Analysis

Our Aim is to help an organisation gain an understanding behind its client’s interactions. Through sentiment analysis we can be able to determine if the clients love your product, if they are happy with your services and all this insight can help you take a proactive approach to retaining the customers

  • CX Platform Data
  • Analytics Engines
  • Sentiment master Algorithm
  • Visualisation Tools
  • Expected Result